Customers with Disabilities
General
Our drivers are available to meet the needs of customers with disabilities. Our goal is to make your travel with Indian Trails a safe, pleasant, and convenient experience. Our drivers can assist with boarding and alighting, luggage, transfers, and stowage and retrieval of mobility devices. Our drivers provide this service during transfers, meal and rest stops, and at other times as reasonably requested. We can help whether you are using a mobility aid or a service animal accompanies you. Please make our drivers and personnel aware of your needs during your trip.
Priority Seating
All passenger seats on board are available for use. If asked by our driver, please be considerate of senior citizens and passengers with disabilities by vacating seats in priority areas of the coach.
Assistance During Stops
We’re happy to assist with any reasonable request during a stop, such as getting on or off the bus and retrieving your wheelchair or other mobility device. Just ask our driver for assistance. It’s also a good idea to let the driver know before your trip if you need assistance during stops, as it helps us serve you better. When the bus is at a scheduled stop, you may request that our driver assist you with any reasonable request.
Service Animals
Service animals are welcome to accompany our customers with disabilities on board our coaches. You must remain in control of your animal at all times, on a leash, harness, or carrier, and they must ride within your space – they can’t occupy a seat or block the aisle. If we think a service animal may threaten our staff's or other passengers' health or safety, we may refuse to have them on board.
Traveling in a Wheelchair or Mobility Aid
All people using mobility devices meeting the ADA definition of a “common wheelchair” shall be accommodated on Indian Trails services. This definition includes mobility aids meeting all of the following requirements:
- Manually operated or powered.
- Not exceeding 30 inches in width when measured 2 inches above the ground
- Not exceeding 48 inches in length when measured 2 inches above the ground
- Not exceeding 600 pounds combined weight of aid and occupant
Mobility devices meeting all these requirements shall be considered “Conforming Mobility Aids.” Indian Trails will not allow non-conforming mobility aides. When you book your trip, make sure you tell us if you’re traveling with a wheelchair or mobility aid and if you plan to sit in it during your journey. If you wish to board the bus in your wheelchair and sit in a seat, please let us know, and we will stow your device. All of our buses are equipped with a wheelchair lift to assist you with boarding. Each Indian Trails bus can fit two passengers sitting in a wheelchair or mobility aid, so we suggest you book your ticket as far in advance as possible to get one of the two spots on your preferred journey. You may use the lift to board the bus without your wheelchair or mobility device.
Storing a Wheelchair or Mobility Aid
Mobility aids such as canes and walkers can travel inside the bus with you, but only if they can be safely kept in the overhead compartment or within your space. If they cannot be safely kept inside the bus, they will be placed in the baggage compartment. Mobility aids are not considered extra baggage and are transported free. Please arrive at the station or bus stop in plenty of time for us to stow your wheelchair or mobility aid, which will help us depart on time.
Traveling Alone
Our drivers are unable to provide personal assistance. If you require assistance with personal hygiene, using the restroom, dispensing medications, or constant care, we recommend you bring a personal attendant along with you.
Oxygen/Respirators
Portable oxygen tanks and respirators are permissible on the bus for your needs. A maximum of four (4) canisters may travel with you – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Oxygen canisters stowed in the baggage compartment must be in protective cases with safety caps on the valves. You’ll need to ensure you have enough oxygen for your journey and arrange for refills en route if needed.
Medication
You should always keep your medicine with you. Please don’t put it in your checked baggage, as we can’t take any responsibility if it gets lost or is not accessible to you.
Complaints
To view our complaint policy or to file a complaint, click here:
Complaint Policy
Contact Us
If you have any questions regarding accommodations for passengers with disabilities, please contact us at customerservice@indiantrails.com or call us at 989-725-5105.