Indian Trails, Inc. Internet Sales Terms and Conditions
Indian Trails, Inc. Internet Sales Terms and Conditions

Indian Trails, Inc. Internet Sales Terms and Conditions

Indian Trails will be responsible only for transportation on its own lines, in accordance with tariff regulations and carrier agreements, and assumes no responsibility for any acts or omissions of other carriers. Indian Trails will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, creed, color, or natural origin. We ask that you arrive at open terminals thirty (30) minutes before departure. Indian Trails will not be responsible for the inconsistencies of various timepieces. If you are departing from a closed terminal or unmanned station, we ask you to have proper accommodations until the bus arrives.

Ticket Limitations and Restrictions

All Indian Trails tickets are date and schedule-specific. All travel must be completed within one year from the original purchase date.

Fares and Routes

Mileage will be calculated based on the selected origin, destination, and routing on the applicable selling platform at the time of purchase. Fares vary by selling platform and are not guaranteed until purchase. Fares are subject to change based on capacity and other proprietary factors. Fares are based on one-way outbound and inbound travel separately. Fares quoted may be subject to additional charges, including taxes. The final fare will be displayed once a schedule is booked.

Exchanges

Tickets that have not yet passed the travel date and departure time may be exchanged for a $20 fee per passenger. An exchange fee will apply to each exchange. Additional fares charged in exchange will be based on the original fare paid plus any additional amount due based on the fare of the new trip. The exchange fee is in addition to the fare due. Refunds or credits will not be issued for excess fare paid between the original purchase and exchanged purchase. 

Cancellations and Refunds

A twenty (20%) percent cancellation penalty will apply to all refundable fares. Refund will be calculated based on unused ticket value less a twenty (20%) percent cancellation penalty. Partially used tickets are non-refundable – refunds will be based on the entire unused outbound or inbound portion only.

Discounts

Not all discounts or promotions are available on all schedules or selling platforms. No more than one (1) discount offer will be permitted with each ticket. Discounts will not apply to promotional fares. 

  • Senior Citizen Fares:   Senior Citizens will be charged ten (10%) percent less than the full adult fare applicable at the time of purchase. Senior Citizens must be sixty-two (62) years of age or older and present valid I.D. to the selling agent or driver. No further discounts will apply.
  • College Student Fares:  College students will be charged ten (10%) percent less than the full adult fare applicable at the time of purchase. College students must present valid college I.D. to the selling agent or driver for inspection. No further discounts will apply.
  • Military Fares:  Active and retired members of the U.S. Armed Forces, foreign military personnel in active service, members of the National Guard, reservists, and bona fide identifiable spouses and dependents of the above will be charged ten (10%) percent less than the full adult fare applicable at the time of purchase. Valid military picture I.D. must be presented to the selling agent or driver for inspection.

Children's Fares

Children who have reached or passed their second (2nd) birthday but have not reached their seventeenth (17th) birthday will be charged twenty (20%) percent less than a full adult fare when traveling with a passenger paying full adult fare. The child must travel on the same trip as the adult passenger to qualify for the discount. Up to four (4) children ages two (2) thru sixteen (16) will be allowed discounted travel with each passenger paying the full adult fare. Children's fare tickets must be purchased at the same time as the adult fare ticket to receive the children's discount. Children's tickets purchased later will be charged the adult fare.

One child who has not reached their second birthday, per adult passenger, will be carried free when not occupying a seat to the exclusion of another passenger.

Children who have reached or passed their seventeenth (17th) birthday will be charged the fare applicable to adult passengers. All passengers who have not reached their seventeenth (17th) birthday must be accompanied by a passenger seventeen (17) years of age or older.

Unaccompanied Children

Tickets for unaccompanied children under the age of seventeen (17) are not sold online. All passengers traveling with tickets purchased online must be seventeen (17) years of age or older.

Baggage

See Indian Trails' GENERAL TERMS AND CONDITIONS for complete baggage rules and regulations. 

  • Carry-On Baggage: One (1) small bag of up to 25 pounds can be taken on board for each paid adult or child. Carry-on bags must fit in the overhead compartment or under the seat. This carry-on is in addition to one purse or laptop. Indian Trails is not liable for any baggage that may be lost, stolen, or damaged. Passengers are advised to keep all personal belongings, especially valuables such as cell phones, tablets, laptops, purses/wallets, and medications in immediate possession at all times.
  • Stowed Baggage:  Passengers are responsible for transferring stowed bags between buses. Indian Trails accepts no liability for stowed baggage.

Acceptable containers for baggage transport include suitcases, duffel bags, trunks, backpacks, tool boxes, sealed and sturdy cardboard boxes, and securely sealed totes. Plastic or paper bags are not acceptable containers for baggage service. Acceptable containers may not have sharp edges or protruding objects. Containers fastened together will not be accepted and must be separated.

  • Passengers are allowed one (1) free bag under the bus. In addition to one (1) free bag, three (3) additional bags are allowed under the bus for $15.00 per bag.
  • Baggage placed under the bus is limited to 50 pounds per bag.
  • Do not include medications or jewelry in stowed baggage; these items must be carried on.
  • Baggage stowed under the bus must be claimed coach side at all transfer points and carried to the connecting bus.
  • All baggage must be properly identified. Luggage tags should clearly show the name, contact information, and final destination. Baggage must be claimed coach side promptly upon arrival. 

Contact Us

If you have any questions regarding our terms and conditions, please contact us at customerservice@indiantrails.com or call us at 989-725-5105.