Bus Travel with Indian Trails FAQ
Thank you for traveling with Indian Trails!
Once on board, please select your seat and store your baggage in the overhead luggage compartment or safely under the seat in front of you.
All passenger seats on board are available for use. Please be considerate of senior citizens and individuals with a disability by allowing them to sit in the priority areas of the coach if asked by the customer or company employee.
All Indian Trails buses are equipped with Wi-Fi, power outlets, climate-controlled air conditioning and heat, an on board restroom (towards the rear of the coach), reclining seats with headrests, and tinted windows. We reserve the right to supplement equipment that may not have the featured amenities.
Connect to Wi-Fi by clicking on the "Indian Trails MI-(bus number)" icon on your device. Due to limited service in some locations, en route Wi-Fi connectivity and speed may vary.
We are not able to extend connection times or allow for stopovers en route. If you wish to spend a longer time in the connection city or intermediate point en route, we advise customers to purchase separate tickets between stopover locations.
For safety and security purposes, we cannot make unscheduled stops, pick-ups, or drop-offs en route, except in emergencies, as our driver or management deems necessary.
For your safety and convenience, as well as those around you, please observe the following rules:
- We recommend fastening your seat belt while the bus is in motion.
- Please remain seated while the bus is in motion, except when moving to and from the lavatory.
- Per federal law, smoking is prohibited on Indian Trails’ buses (including, but not limited to, cigarettes, e-cigarettes, pipes, or cigars).
- Absolutely no alcohol, illegal drugs or weapons anywhere on the bus (including in your checked baggage).
- No unruly behavior on the bus. No shouting, being loud, or generally disturbing the driver or other passengers.
- Pets are not allowed on board Indian Trails’ buses. The only exception is for legitimate service animals riding together with our customers with disabilities.
- If engaging in conversation, either on the phone or with other passengers on board, we ask that you be respectful of other passengers on the coach (and the driver) and keep conversations to a minimum and speak in a soft level. Please use headphones at a reasonable volume level if listening to music, watching media, etc.
Frequently Asked Questions
Q: How can I check if my bus has left or where it is on the route?
A: If you have a smartphone, you can see the status of your bus by checking the Indian Trails Bus Tracker app. Get instructions for downloading the app and start viewing bus updates in real-time. If you don't have a smartphone, you can call 989-725-5105.
Q: How can I check if my bus was canceled?
A: Cancellations are posted on the home page of our website, www.IndianTrails.com. We add route alert notifications as soon as we know of a cancellation. If you don't have access to the internet, you can call 989-725-5105.
Q: Can I board the bus without a ticket?
A: Yes, you can board the bus with a $20 cash deposit paid to the driver at the time of boarding. Tickets can then be purchased at the next open station.
Q: I’m having difficulty with the website and can’t complete my purchase. How can I get a ticket?
A: We apologize for any difficulty you're having. You can board the bus with a $20 cash deposit paid to the driver at the time of boarding. Tickets can then be purchased at the next open station.
Q: I can’t print my ticket before boarding. What should I do?
A: If you don't have a printout of your ticket, drivers will also accept your boarding reservation number.
Q: I want to leave today/tonight but my ticket is dated for a different date or time. Can I still use my ticket?
A: If your ticket's current travel date and time haven't passed, present the current reservation number and $20 for the ticket exchange fee to the driver. The ticket is expired if the travel date and time have passed. You will need to purchase a new ticket.
Q: How much does it cost to travel to and from my destination?
A: To view ticket pricing, visit our home page at www.IndianTrails.com and select “BUY A TICKET”. You can also call 989-725-5105.
Q: How can I see if your buses go to my destination?
A: You can see a current map of routes online. To check on a specific town, enter the place you plan to visit. You can also call 989-725-5105.
Q: I want a refund. How do I go about that?
A: Tickets purchased online are non-refundable. For Flex fare tickets purchased through an agency, please call our main office at 989-725-5105 during regular business hours (8 a.m. to 4:30 p.m. Monday through Friday) to request a refund. You can also send our customer service team a message.
Q: Where can I find bus fares and schedules?
A: View fares and schedules online or by calling us directly at 989-725-5105.
Q: I’m purchasing my ticket, but the fare is higher than what I was quoted.
A: We're sorry for any confusion. Fares are subject to change up to the time of purchase.
Q: My luggage didn’t arrive with me. What should I do to recover it?
A: We apologize for the inconvenience. Please call our main office at 989-725-5105 during regular business hours (8 a.m. to 4:30 p.m. Monday through Friday) or send our customer service team a message.
Q: Can you hold the bus?
A: Due to connecting schedules, we cannot hold buses beyond the departure time for any reason.
Q: Can I bring food and beverages on the bus?
A: You are allowed to bring food and beverages on the bus, but consumption of alcohol on the bus is prohibited.
Q: How many suitcases can I take on my trip?
A: You are allowed one free bag under the bus. You are also allowed one carry-on bag in addition to a purse or a laptop. Checked baggage is limited to 50 lbs. and carry-on bags are limited to 25 lbs.
Q: Are there any luggage fees?
A: Additional bags under the bus are $15 per bag, up to three (3) extra bags.
Q: Can I take large items on my bus trip (like a bike, skis, snowboards, or guitars)?
A: Large items are subject to certain restrictions. Call our main office at 989-725-5105 during regular business hours (8 a.m. to 4:30 p.m., Monday through Friday).
Q: What accommodations do you have for people traveling with disabilities?
A: Our drivers are available to meet the needs of customers with disabilities. We assist with boarding and alighting buses, luggage, transfers, and stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops, and at other times as reasonably requested. We can help whether you are using various mobility devices or being accompanied by a service animal. Please make our drivers and personnel aware of your needs during your trip. Learn more about Indian Trails accommodations.
Q: What should I do in the event of a health emergency or accident?
A: Call 911 and report it to the authorities.
Q: What are your customer service hours?
A: Indian Trails now offers extended customer service hours. During regular business hours, Monday through Friday 8:00 a.m. to 4:30 p.m., please call 989-725-5105. During extended hours, including Monday through Friday 4:30 p.m. to 9:00 p.m., and Saturday and Sunday 9:00 a.m. to 9:00 p.m. please call 989-725-5105 and select option 5.